Shipping Policy
Last Updated: June 2026
At Le Petit, we take great care in preparing, packaging, and shipping every handcrafted item. Each product is thoughtfully made and carefully inspected before it leaves our workshop to ensure it arrives in excellent condition.
Please read our Shipping Policy below for information regarding processing times, delivery, shipping fees, and related matters.
1. Shipping Locations
Le Petit currently delivers throughout South Africa.
At this time, we do not offer international shipping. Should international shipping become available in the future, this policy will be updated accordingly.
If you are unsure whether delivery is available to your location, please contact us before placing your order.
2. Order Processing Times
As many of our products are handcrafted, made-to-order, or produced in small batches, processing times may vary depending on the item ordered.
Standard Processing Time
Orders are typically processed within:
3–7 business days
before being dispatched.
Processing time refers to the period required to:
- Confirm payment
- Prepare and quality-check your order
- Package the products securely
- Arrange courier collection
Orders are not shipped or delivered on weekends or public holidays.
During peak periods, promotions, holiday seasons, or special product launches, processing times may be extended.
3. Custom and Made-to-Order Products
Certain products may be made specifically for your order.
For custom, personalised, limited-edition, or made-to-order products:
- Production times may exceed standard processing times.
- Estimated lead times will be communicated on the product page or directly to you.
- Production will commence once payment has been received and cleared.
Please note that custom orders generally require additional preparation and craftsmanship and therefore cannot be shipped immediately.
4. Delivery Timeframes
Once dispatched, delivery times are estimated as follows:
Major Metropolitan Areas
Estimated delivery:
2–5 business days
Regional and Outlying Areas
Estimated delivery:
3–7 business days
Remote Locations
Estimated delivery:
5–10 business days
These delivery estimates are provided by our courier partners and may vary due to factors beyond our control.
5. Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery destination
- Package size and weight
- Courier rates
Any applicable shipping costs will be displayed before payment is completed.
Le Petit reserves the right to adjust shipping fees should courier pricing change.
6. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
You may receive:
- A tracking number
- Courier information
- Delivery updates from the courier service
Tracking details are generally sent via email.
If you have not received tracking information within a reasonable period after dispatch confirmation, please contact us for assistance.
7. Delivery Requirements
To ensure successful delivery, customers are responsible for providing:
- Accurate delivery information
- Correct contact details
- A valid telephone number
- Any special delivery instructions where necessary
Le Petit cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information.
8. Failed Deliveries
If a delivery attempt is unsuccessful because:
- No one is available to receive the parcel
- Incorrect address details were provided
- The parcel is refused by the recipient
the courier may:
- Attempt redelivery,
- Hold the parcel for collection, or
- Return the parcel to us.
Additional shipping charges may apply for redelivery or re-shipment.
9. Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
- Adverse weather conditions
- Public holidays
- Courier operational issues
- High shipping volumes
- Industrial action or strikes
- Load shedding impacts
- Events beyond our reasonable control
Le Petit cannot guarantee exact delivery dates and shall not be liable for losses resulting from shipping delays caused by third-party couriers.
10. Risk and Ownership
Ownership of products transfers to the customer once full payment has been received.
Risk of loss or damage transfers to the customer upon delivery of the order to the delivery address provided.
Customers are encouraged to inspect packages upon receipt and report any visible damage immediately.
11. Damaged Parcels During Transit
If your parcel arrives visibly damaged:
- Take photographs of the packaging and product immediately.
- Retain all original packaging materials.
- Notify Le Petit within 48 hours of receiving the parcel.
We may request additional information to assist in lodging a claim with the courier.
Failure to report transit damage within a reasonable timeframe may affect our ability to investigate the matter.
12. Lost Parcels
If you believe your parcel has been lost during transit:
- Contact us as soon as possible.
- We will liaise with the courier to investigate.
A parcel will generally only be considered lost once confirmed by the courier company following their internal investigation process.
Replacement or refund decisions will be handled on a case-by-case basis.
13. Incorrect or Missing Items
If you receive:
- The wrong item,
- An incomplete order, or
- A missing item,
please notify us within 7 days of delivery.
We may request photographs and order details to assist in resolving the issue promptly.
14. Collection of Orders
Where collection is offered, customers will be notified when their order is ready.
Collected orders must be collected within a reasonable timeframe after notification.
Valid proof of purchase or identification may be required upon collection.
15. Force Majeure
Le Petit shall not be liable for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather events
- Epidemics or pandemics
- Government restrictions
- Civil unrest
- Strikes
- Transport disruptions
- Power outages
16. Contact Us
If you have any questions regarding shipping, delivery, or the status of your order, please contact us:
Le Petit
Email: info@lepetit.co.za
Phone: +27 79 492 2037
Website: lepetit.co.za
We are committed to ensuring your order arrives safely and will do our best to assist with any shipping-related queries.