{"id":797,"date":"2026-06-03T07:42:14","date_gmt":"2026-06-03T07:42:14","guid":{"rendered":"https:\/\/efm-developer.co.za\/petit\/?page_id=797"},"modified":"2026-07-09T11:17:28","modified_gmt":"2026-07-09T11:17:28","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/efm-developer.co.za\/petit\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"797\" class=\"elementor elementor-797\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8122b0 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"d8122b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6af9643 elementor-widget elementor-widget-heading\" data-id=\"6af9643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d76839e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"d76839e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6158bc9 elementor-widget elementor-widget-text-editor\" data-id=\"6158bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Last Updated: June 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93c9438 elementor-widget elementor-widget-text-editor\" data-id=\"93c9438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"48\" data-end=\"274\">At Le Petit, we take great care in preparing, packaging, and shipping every handcrafted item. Each product is thoughtfully made and carefully inspected before it leaves our workshop to ensure it arrives in excellent condition.<\/p><p data-start=\"276\" data-end=\"403\">Please read our Shipping Policy below for information regarding processing times, delivery, shipping fees, and related matters.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d6229 elementor-widget elementor-widget-heading\" data-id=\"c0d6229\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Shipping Locations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee0ea24 elementor-widget elementor-widget-text-editor\" data-id=\"ee0ea24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"435\" data-end=\"487\">Le Petit currently delivers throughout South Africa.<\/p><p data-start=\"489\" data-end=\"645\">At this time, we do not offer international shipping. Should international shipping become available in the future, this policy will be updated accordingly.<\/p><p data-start=\"647\" data-end=\"757\">If you are unsure whether delivery is available to your location, please <a href=\"https:\/\/efm-developer.co.za\/petit\/contact\/\">contact us<\/a> before placing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0352f68 elementor-widget elementor-widget-heading\" data-id=\"0352f68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Order Processing Times<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd2bdca elementor-widget elementor-widget-text-editor\" data-id=\"dd2bdca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"793\" data-end=\"935\">As many of our products are handcrafted, made-to-order, or produced in small batches, processing times may vary depending on the item ordered.<\/p><p data-section-id=\"srxiv7\" data-start=\"937\" data-end=\"965\"><strong>Standard Processing Time<\/strong><\/p><p data-start=\"967\" data-end=\"1005\">Orders are typically processed within:<\/p><p data-start=\"1007\" data-end=\"1028\"><strong data-start=\"1007\" data-end=\"1028\">3\u20137 business days<\/strong><\/p><p data-start=\"1030\" data-end=\"1054\">before being dispatched.<\/p><p data-start=\"1056\" data-end=\"1105\">Processing time refers to the period required to:<\/p><ul data-start=\"1107\" data-end=\"1224\"><li data-section-id=\"h6z1q8\" data-start=\"1107\" data-end=\"1124\">Confirm payment<\/li><li data-section-id=\"1t73tp7\" data-start=\"1125\" data-end=\"1163\">Prepare and quality-check your order<\/li><li data-section-id=\"jkbyj5\" data-start=\"1164\" data-end=\"1195\">Package the products securely<\/li><li data-section-id=\"m5ju6f\" data-start=\"1196\" data-end=\"1224\">Arrange courier collection<\/li><\/ul><p data-start=\"1226\" data-end=\"1293\">Orders are not shipped or delivered on weekends or public holidays.<\/p><p data-start=\"1295\" data-end=\"1407\">During peak periods, promotions, holiday seasons, or special product launches, processing times may be extended.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e2c9ee elementor-widget elementor-widget-heading\" data-id=\"6e2c9ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Custom and Made-to-Order Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9205ff elementor-widget elementor-widget-text-editor\" data-id=\"a9205ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1454\" data-end=\"1511\">Certain products may be made specifically for your order.<\/p><p data-start=\"1513\" data-end=\"1582\">For custom, personalised, limited-edition, or made-to-order products:<\/p><ul data-start=\"1584\" data-end=\"1795\"><li data-section-id=\"1l0ctx6\" data-start=\"1584\" data-end=\"1640\">Production times may exceed standard processing times.<\/li><li data-section-id=\"1ufiocz\" data-start=\"1641\" data-end=\"1724\">Estimated lead times will be communicated on the product page or directly to you.<\/li><li data-section-id=\"1ofc559\" data-start=\"1725\" data-end=\"1795\">Production will commence once payment has been received and cleared.<\/li><\/ul><p data-start=\"1797\" data-end=\"1931\">Please note that custom orders generally require additional preparation and craftsmanship and therefore cannot be shipped immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9894d17 elementor-widget elementor-widget-heading\" data-id=\"9894d17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Delivery Timeframes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3f501a elementor-widget elementor-widget-text-editor\" data-id=\"f3f501a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1964\" data-end=\"2021\">Once dispatched, delivery times are estimated as follows:<\/p><p data-section-id=\"kgpf4p\" data-start=\"2023\" data-end=\"2051\">\u00a0<\/p><p data-section-id=\"kgpf4p\" data-start=\"2023\" data-end=\"2051\"><strong>Major Metropolitan Areas<\/strong><\/p><p data-start=\"2053\" data-end=\"2072\">Estimated delivery:<\/p><p data-start=\"2074\" data-end=\"2095\"><strong data-start=\"2074\" data-end=\"2095\">2\u20135 business days<\/strong><\/p><p data-section-id=\"jef8av\" data-start=\"2097\" data-end=\"2128\">\u00a0<\/p><p data-section-id=\"jef8av\" data-start=\"2097\" data-end=\"2128\"><strong>Regional and Outlying Areas<\/strong><\/p><p data-start=\"2130\" data-end=\"2149\">Estimated delivery:<\/p><p data-start=\"2151\" data-end=\"2172\"><strong data-start=\"2151\" data-end=\"2172\">3\u20137 business days<\/strong><\/p><p data-section-id=\"keed1o\" data-start=\"2174\" data-end=\"2194\">\u00a0<\/p><p data-section-id=\"keed1o\" data-start=\"2174\" data-end=\"2194\"><strong>Remote Locations<\/strong><\/p><p data-start=\"2196\" data-end=\"2215\">Estimated delivery:<\/p><p data-start=\"2217\" data-end=\"2239\"><strong data-start=\"2217\" data-end=\"2239\">5\u201310 business days<\/strong><\/p><p data-start=\"2241\" data-end=\"2350\">These delivery estimates are provided by our courier partners and may vary due to factors beyond our control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9900c12 elementor-widget elementor-widget-heading\" data-id=\"9900c12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Shipping Costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d572b35 elementor-widget elementor-widget-text-editor\" data-id=\"d572b35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2378\" data-end=\"2431\">Shipping charges are calculated at checkout based on:<\/p><ul data-start=\"2433\" data-end=\"2497\"><li data-section-id=\"4jdwi0\" data-start=\"2433\" data-end=\"2455\">Delivery destination<\/li><li data-section-id=\"iwob98\" data-start=\"2456\" data-end=\"2481\">Package size and weight<\/li><li data-section-id=\"xg68q4\" data-start=\"2482\" data-end=\"2497\">Courier rates<\/li><\/ul><p data-start=\"2499\" data-end=\"2575\">Any applicable shipping costs will be displayed before payment is completed.<\/p><p data-start=\"2577\" data-end=\"2659\">Le Petit reserves the right to adjust shipping fees should courier pricing change.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6249ad elementor-widget elementor-widget-heading\" data-id=\"d6249ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Order Tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca19a02 elementor-widget elementor-widget-text-editor\" data-id=\"ca19a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2687\" data-end=\"2778\">Where available, tracking information will be provided once your order has been dispatched.<\/p><p data-start=\"2780\" data-end=\"2796\">You may receive:<\/p><ul data-start=\"2798\" data-end=\"2883\"><li data-section-id=\"vf95mt\" data-start=\"2798\" data-end=\"2817\">A tracking number<\/li><li data-section-id=\"128i3f5\" data-start=\"2818\" data-end=\"2839\">Courier information<\/li><li data-section-id=\"1oa69ap\" data-start=\"2840\" data-end=\"2883\">Delivery updates from the courier service<\/li><\/ul><p data-start=\"2885\" data-end=\"2931\">Tracking details are generally sent via email.<\/p><p data-start=\"2933\" data-end=\"3068\">If you have not received tracking information within a reasonable period after dispatch confirmation, please contact us for assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58bff82 elementor-widget elementor-widget-heading\" data-id=\"58bff82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Delivery Requirements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a93d1f9 elementor-widget elementor-widget-text-editor\" data-id=\"a93d1f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3103\" data-end=\"3174\">To ensure successful delivery, customers are responsible for providing:<\/p><ul data-start=\"3176\" data-end=\"3312\"><li data-section-id=\"145uuz2\" data-start=\"3176\" data-end=\"3207\">Accurate delivery information<\/li><li data-section-id=\"17w2nn8\" data-start=\"3208\" data-end=\"3233\">Correct contact details<\/li><li data-section-id=\"hs2a60\" data-start=\"3234\" data-end=\"3260\">A valid telephone number<\/li><li data-section-id=\"lzld6q\" data-start=\"3261\" data-end=\"3312\">Any special delivery instructions where necessary<\/li><\/ul><p data-start=\"3314\" data-end=\"3463\">Le Petit cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b640af elementor-widget elementor-widget-heading\" data-id=\"2b640af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Failed Deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f748f3 elementor-widget elementor-widget-text-editor\" data-id=\"0f748f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3494\" data-end=\"3540\">If a delivery attempt is unsuccessful because:<\/p><ul data-start=\"3542\" data-end=\"3668\"><li data-section-id=\"19l59ri\" data-start=\"3542\" data-end=\"3585\">No one is available to receive the parcel<\/li><li data-section-id=\"787s6v\" data-start=\"3586\" data-end=\"3627\">Incorrect address details were provided<\/li><li data-section-id=\"16hlqul\" data-start=\"3628\" data-end=\"3668\">The parcel is refused by the recipient<\/li><\/ul><p data-start=\"3670\" data-end=\"3686\">the courier may:<\/p><ul data-start=\"3688\" data-end=\"3773\"><li data-section-id=\"ji5r4y\" data-start=\"3688\" data-end=\"3709\">Attempt redelivery,<\/li><li data-section-id=\"1mc69qj\" data-start=\"3710\" data-end=\"3746\">Hold the parcel for collection, or<\/li><li data-section-id=\"9p5oo1\" data-start=\"3747\" data-end=\"3773\">Return the parcel to us.<\/li><\/ul><p data-start=\"3775\" data-end=\"3843\">Additional shipping charges may apply for redelivery or re-shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5a11f elementor-widget elementor-widget-heading\" data-id=\"4d5a11f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Delivery Delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e0492 elementor-widget elementor-widget-text-editor\" data-id=\"47e0492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3872\" data-end=\"3952\">While we strive to ensure timely delivery, delays may occasionally occur due to:<\/p><ul data-start=\"3954\" data-end=\"4147\"><li data-section-id=\"1idh1ia\" data-start=\"3954\" data-end=\"3982\">Adverse weather conditions<\/li><li data-section-id=\"1gmxi10\" data-start=\"3983\" data-end=\"4000\">Public holidays<\/li><li data-section-id=\"1svkowf\" data-start=\"4001\" data-end=\"4029\">Courier operational issues<\/li><li data-section-id=\"1ga741b\" data-start=\"4030\" data-end=\"4053\">High shipping volumes<\/li><li data-section-id=\"n5zclp\" data-start=\"4054\" data-end=\"4084\">Industrial action or strikes<\/li><li data-section-id=\"a20zk1\" data-start=\"4085\" data-end=\"4108\">Load shedding impacts<\/li><li data-section-id=\"s0xzm5\" data-start=\"4109\" data-end=\"4147\">Events beyond our reasonable control<\/li><\/ul><p data-start=\"4149\" data-end=\"4293\">Le Petit cannot guarantee exact delivery dates and shall not be liable for losses resulting from shipping delays caused by third-party couriers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fac69a2 elementor-widget elementor-widget-heading\" data-id=\"fac69a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Risk and Ownership<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07b35c9 elementor-widget elementor-widget-text-editor\" data-id=\"07b35c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4326\" data-end=\"4410\">Ownership of products transfers to the customer once full payment has been received.<\/p><p data-start=\"4412\" data-end=\"4521\">Risk of loss or damage transfers to the customer upon delivery of the order to the delivery address provided.<\/p><p data-start=\"4523\" data-end=\"4623\">Customers are encouraged to inspect packages upon receipt and report any visible damage immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daa9417 elementor-widget elementor-widget-heading\" data-id=\"daa9417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Damaged Parcels During Transit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f112f3 elementor-widget elementor-widget-text-editor\" data-id=\"8f112f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4668\" data-end=\"4707\">If your parcel arrives visibly damaged:<\/p><ol data-start=\"4709\" data-end=\"4878\"><li data-section-id=\"eerbuf\" data-start=\"4709\" data-end=\"4770\">Take photographs of the packaging and product immediately.<\/li><li data-section-id=\"sk2dn1\" data-start=\"4771\" data-end=\"4814\">Retain all original packaging materials.<\/li><li data-section-id=\"1ixwcdp\" data-start=\"4815\" data-end=\"4878\">Notify Le Petit within <strong data-start=\"4841\" data-end=\"4853\">48 hours<\/strong> of receiving the parcel.<\/li><\/ol><p data-start=\"4880\" data-end=\"4964\">We may request additional information to assist in lodging a claim with the courier.<\/p><p data-start=\"4966\" data-end=\"5078\">Failure to report transit damage within a reasonable timeframe may affect our ability to investigate the matter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-594f3cb elementor-widget elementor-widget-heading\" data-id=\"594f3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. Lost Parcels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e714d16 elementor-widget elementor-widget-text-editor\" data-id=\"e714d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"5105\" data-end=\"5161\">If you believe your parcel has been lost during transit:<\/p><ul data-start=\"5163\" data-end=\"5246\"><li data-section-id=\"1f3tlmo\" data-start=\"5163\" data-end=\"5196\">Contact us as soon as possible.<\/li><li data-section-id=\"9ufg4p\" data-start=\"5197\" data-end=\"5246\">We will liaise with the courier to investigate.<\/li><\/ul><p data-start=\"5248\" data-end=\"5381\">A parcel will generally only be considered lost once confirmed by the courier company following their internal investigation process.<\/p><p data-start=\"5383\" data-end=\"5455\">Replacement or refund decisions will be handled on a case-by-case basis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c1455 elementor-widget elementor-widget-heading\" data-id=\"f1c1455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">13. Incorrect or Missing Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e6adf elementor-widget elementor-widget-text-editor\" data-id=\"33e6adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"5496\" data-end=\"5511\">If you receive:<\/p><ul data-start=\"5513\" data-end=\"5574\"><li data-section-id=\"98n34b\" data-start=\"5513\" data-end=\"5530\">The wrong item,<\/li><li data-section-id=\"14s6wuu\" data-start=\"5531\" data-end=\"5556\">An incomplete order, or<\/li><li data-section-id=\"8pu2s4\" data-start=\"5557\" data-end=\"5574\">A missing item,<\/li><\/ul><p data-start=\"5576\" data-end=\"5623\">please notify us within <strong data-start=\"5600\" data-end=\"5610\">7 days<\/strong> of delivery.<\/p><p data-start=\"5625\" data-end=\"5712\">We may request photographs and order details to assist in resolving the issue promptly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de31da4 elementor-widget elementor-widget-heading\" data-id=\"de31da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">14. Collection of Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5242c3 elementor-widget elementor-widget-text-editor\" data-id=\"c5242c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"5747\" data-end=\"5829\">Where collection is offered, customers will be notified when their order is ready.<\/p><p data-start=\"5831\" data-end=\"5915\">Collected orders must be collected within a reasonable timeframe after notification.<\/p><p data-start=\"5917\" data-end=\"5991\">Valid proof of purchase or identification may be required upon collection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5777aed elementor-widget elementor-widget-heading\" data-id=\"5777aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">15. Force Majeure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee92f1 elementor-widget elementor-widget-text-editor\" data-id=\"2ee92f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6019\" data-end=\"6172\">Le Petit shall not be liable for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to:<\/p><ul data-start=\"6174\" data-end=\"6347\"><li data-section-id=\"ucm1l1\" data-start=\"6174\" data-end=\"6193\">Natural disasters<\/li><li data-section-id=\"wz7krh\" data-start=\"6194\" data-end=\"6217\">Severe weather events<\/li><li data-section-id=\"1inazee\" data-start=\"6218\" data-end=\"6242\">Epidemics or pandemics<\/li><li data-section-id=\"1807m4a\" data-start=\"6243\" data-end=\"6268\">Government restrictions<\/li><li data-section-id=\"4yare\" data-start=\"6269\" data-end=\"6283\">Civil unrest<\/li><li data-section-id=\"1psfns9\" data-start=\"6284\" data-end=\"6293\">Strikes<\/li><li data-section-id=\"1aedenh\" data-start=\"6294\" data-end=\"6317\">Transport disruptions<\/li><li data-section-id=\"17v71hl\" data-start=\"6318\" data-end=\"6333\">Power outages<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8263489 elementor-widget elementor-widget-heading\" data-id=\"8263489\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">16. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b8c26 elementor-widget elementor-widget-text-editor\" data-id=\"40b8c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6372\" data-end=\"6475\">If you have any questions regarding shipping, delivery, or the status of your order, please contact us:<\/p><p data-start=\"6477\" data-end=\"6489\"><strong data-start=\"6477\" data-end=\"6489\">Le Petit<\/strong><\/p><p data-start=\"6491\" data-end=\"6599\">Email: <a href=\"mailto:info@lepetit.co.za\"><strong data-start=\"6501\" data-end=\"6527\">info@lepetit.co.za<\/strong><\/a><br data-start=\"6527\" data-end=\"6530\" \/>Phone: <strong data-start=\"6540\" data-end=\"6567\">+27 79 492 2037<\/strong><br data-start=\"6567\" data-end=\"6570\" \/>Website: <a href=\"https:\/\/lepetit.co.za\"><strong data-start=\"6582\" data-end=\"6599\">lepetit.co.za<\/strong><\/a><\/p><p data-start=\"6601\" data-end=\"6721\" data-is-last-node=\"\" data-is-only-node=\"\">We are committed to ensuring your order arrives safely and will do our best to assist with any shipping-related queries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Last Updated: June 2026 At Le Petit, we take great care in preparing, packaging, and shipping every handcrafted item. Each product is thoughtfully made and carefully inspected before it leaves our workshop to ensure it arrives in excellent condition. Please read our Shipping Policy below for information regarding processing times, delivery, shipping fees, and related matters. 1. Shipping Locations Le Petit currently delivers throughout South Africa. At this time, we do not offer international shipping. Should international shipping become available in the future, this policy will be updated accordingly. If you are unsure whether delivery is available to your location, please contact us before placing your order. 2. Order Processing Times As many of our products are handcrafted, made-to-order, or produced in small batches, processing times may vary depending on the item ordered. Standard Processing Time Orders are typically processed within: 3\u20137 business days before being dispatched. Processing time refers to the period required to: Confirm payment Prepare and quality-check your order Package the products securely Arrange courier collection Orders are not shipped or delivered on weekends or public holidays. During peak periods, promotions, holiday seasons, or special product launches, processing times may be extended. 3. Custom and Made-to-Order Products Certain products may be made specifically for your order. For custom, personalised, limited-edition, or made-to-order products: Production times may exceed standard processing times. Estimated lead times will be communicated on the product page or directly to you. Production will commence once payment has been received and cleared. Please note that custom orders generally require additional preparation and craftsmanship and therefore cannot be shipped immediately. 4. Delivery Timeframes Once dispatched, delivery times are estimated as follows: \u00a0 Major Metropolitan Areas Estimated delivery: 2\u20135 business days \u00a0 Regional and Outlying Areas Estimated delivery: 3\u20137 business days \u00a0 Remote Locations Estimated delivery: 5\u201310 business days These delivery estimates are provided by our courier partners and may vary due to factors beyond our control. 5. Shipping Costs Shipping charges are calculated at checkout based on: Delivery destination Package size and weight Courier rates Any applicable shipping costs will be displayed before payment is completed. Le Petit reserves the right to adjust shipping fees should courier pricing change. 6. Order Tracking Where available, tracking information will be provided once your order has been dispatched. You may receive: A tracking number Courier information Delivery updates from the courier service Tracking details are generally sent via email. If you have not received tracking information within a reasonable period after dispatch confirmation, please contact us for assistance. 7. Delivery Requirements To ensure successful delivery, customers are responsible for providing: Accurate delivery information Correct contact details A valid telephone number Any special delivery instructions where necessary Le Petit cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information. 8. Failed Deliveries If a delivery attempt is unsuccessful because: No one is available to receive the parcel Incorrect address details were provided The parcel is refused by the recipient the courier may: Attempt redelivery, Hold the parcel for collection, or Return the parcel to us. Additional shipping charges may apply for redelivery or re-shipment. 9. Delivery Delays While we strive to ensure timely delivery, delays may occasionally occur due to: Adverse weather conditions Public holidays Courier operational issues High shipping volumes Industrial action or strikes Load shedding impacts Events beyond our reasonable control Le Petit cannot guarantee exact delivery dates and shall not be liable for losses resulting from shipping delays caused by third-party couriers. 10. Risk and Ownership Ownership of products transfers to the customer once full payment has been received. Risk of loss or damage transfers to the customer upon delivery of the order to the delivery address provided. Customers are encouraged to inspect packages upon receipt and report any visible damage immediately. 11. Damaged Parcels During Transit If your parcel arrives visibly damaged: Take photographs of the packaging and product immediately. Retain all original packaging materials. Notify Le Petit within 48 hours of receiving the parcel. We may request additional information to assist in lodging a claim with the courier. Failure to report transit damage within a reasonable timeframe may affect our ability to investigate the matter. 12. Lost Parcels If you believe your parcel has been lost during transit: Contact us as soon as possible. We will liaise with the courier to investigate. A parcel will generally only be considered lost once confirmed by the courier company following their internal investigation process. Replacement or refund decisions will be handled on a case-by-case basis. 13. Incorrect or Missing Items If you receive: The wrong item, An incomplete order, or A missing item, please notify us within 7 days of delivery. We may request photographs and order details to assist in resolving the issue promptly. 14. Collection of Orders Where collection is offered, customers will be notified when their order is ready. Collected orders must be collected within a reasonable timeframe after notification. Valid proof of purchase or identification may be required upon collection. 15. Force Majeure Le Petit shall not be liable for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to: Natural disasters Severe weather events Epidemics or pandemics Government restrictions Civil unrest Strikes Transport disruptions Power outages 16. Contact Us If you have any questions regarding shipping, delivery, or the status of your order, please contact us: Le Petit Email: info@lepetit.co.zaPhone: +27 79 492 2037Website: lepetit.co.za We are committed to ensuring your order arrives safely and will do our best to assist with any shipping-related queries.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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